We value your comments and suggestions to be able to better meet people’s needs.
Evaluation and feedback processes
Approximately a month after your last contact with OneLink you will recieve a SMS or email with a link to our online feedback survey. This survey will ask questions about the support OneLink provided, connections to other services that were made, and your overall satisfaction with the OneLink service. Participation is voluntary, and we appreciate any feedback and suggestions you have. You can also elect to have a OneLink representative contact you directly via phone to conduct feedback. All information you provide is confidential, and no identifiable data will be released. Our Feedback survey can be also be accessed at any time by clicking here.
Feedback can also be provided at any time either in writing or by calling the OneLink service.
Principles for the resolution of complaints
Anyone who has a comment, complaint or concern about OneLink has the right to have the matter dealt with fairly and promptly, in a confidential manner, without fear of reprisal. You can involve a help of a friend and/or advocate if required.
Making a complaint
|Woden Community Service|
|Director Children, Youth and Family
|PO Box 35
Woden, ACT, 2606