OneLink is a service provided by Woden Community Service.

Feedback and Complaints

We value your comments and suggestions to be able to better meet people’s needs.

Evaluation and feedback processes

Approximately a month after your last contact with OneLink you will recieve a SMS or email with a link to our online feedback survey. This survey will ask questions about the support OneLink provided, connections to other services that were made, and your overall satisfaction with the OneLink service. Participation is voluntary, and we appreciate any feedback and suggestions you have. You can also elect to have a OneLink representative contact you directly via phone to conduct feedback. All information you provide is confidential, and no identifiable data will be released. Our Feedback survey can be also be accessed at any time by clicking here.

Feedback can also be provided at any time either in writing or by calling the OneLink service.

 

Principles for the resolution of complaints

Anyone who has a comment, complaint or concern about OneLink has the right to have the matter dealt with fairly and promptly, in a confidential manner, without fear of reprisal. You can involve a help of a friend and/or advocate if required.

Making a complaint

If you have any feedback and/or complaints, you can contact the OneLink Manager, Julie Evans (6207 2451 or This email address is being protected from spambots. You need JavaScript enabled to view it.), or you can contact the management in the agency providing the service to you, as set out below.

Woden Community Service  
Director Children, Youth and Family
Kate Crawford
6234 6837
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WCS CEO 
Chris Redmond
6234 6868
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Privacy Officer
6282 2644
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PO Box 35
Woden, ACT, 2606
 

We offer assistance as simply and quickly as possible | 1800 176 468