OneLink is a service provided by Woden Community Service.
how we work

How We Work

Service Expectations

OneLink is committed to working with you to meet your needs through providing information and connecting your to services in a way that recognises and builds on your current knowledge, skills and resources.
This is what you can expect from us – we will:

  • treat you in a non-judgmental manner with dignity and respect
  • provide flexible, responsive and efficient services that are based on your needs
  • provide you with up to date information on supports and services available within the community
  • protect the confidentiality of your personal information, only sharing information with your consent – and you can choose to withdraw consent at anytime (Privacy Policy)
  • give you access to your personal information on request
  • actively involve you in decision making and planning processes regarding services you may need or receive
  • encourage you to provide feedback – negative or positive – on the services you access and treat you fairly, promptly and without reprisal for doing so. (Feedback and Complaints)

While working with OneLink you:

  • can involve a friend, advocate or interpreter if you wish
  • have access to OneLink policies and procedures, such as user rights and grievance resolution procedures.

This is what we expect from our clients, We expect that you will:

  • treat OneLink staff with dignity and respect
  • provide OneLink with all the information necessary to arrange services that are responsive and suitable to your needs
  • provide OneLink with up to date contact information
  • honour any commitments entered into as part of a service arrangement
  • voice any complaints or concerns as they arise so we can deal with the matter (Feedback and Complaints)
  • respond to our attempts to contact you and play your part in assisting us to provide services to you.

Privacy and Confidentiality

OneLink is committed to providing high quality services with respect to confidentiality, accessibility and equity for all persons in the community. (Privacy Policy)

We offer assistance as simply and quickly as possible | 1800 176 468